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We only accept return requests for goods purchased on our Website. For returns of products purchased from another retailer, please contact the original store of purchase.
To return a product you must complete this return form and email it to firstname.lastname@example.org. We will strive to contact you within 3 - 5 business days with a Return Authorisation and further instructions on how to return your goods.
We will also accept returns for change of mind within 7 days from date of receipt.
Please note, you must cover the cost of return postage if it is due to a change of mind and subject to the following terms and conditions:
For incorrect or defective items shipped, we have a 7 days return policy upon receipt of sales order by Samsonite, subject to the following terms and conditions:
Once an item is returned we will either inspect your goods and investigate any claimed defect, or where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable (for example, where we believe the goods have been misused or the defect/ damage is not covered by the commercial warranty), we will reject your claim and return your goods to you. You must cover the cost of return in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.
Refunds will be issued using the payment method used for purchase. We aim to process refunds and replacements within 30 days of receipt by us of the original product, however this may take longer depending on your item and the number of returns in our system.
Should there be any return requirements left unfulfilled, we will revert and advise you on the pending or rejected return approval via email.